In this report, we examine current and proposed IT initiatives being undertaken by HESCOM, and suggest changes in the technology design as well as a roadmap for IT initiatives. The focus is not on technology details but high-level design and integration of these into the business processes and institutional frameworks of the utility. This effort is mindful of and compatible with R-APDRP initiatives, including those by the Empanelled IT Consultants. Our aim is not to examine the R-APDRP Detailed Project Report, but to suggest selected options and systems level changes that can help all IT projects succeed. This broad mandate goes beyond what any R-APDRP consultant might be able to cover.We recommend a fundamental rethinking of the entire IT initiative life cycle, covering all aspects such as needs assessment, stakeholder participation, design, acceptance procedures, and evolution.
